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SITEMAP

Top Ten Tips For Safer Shopping online

1---------All of your usual shopping rights apply online:
............see www.consumer.gov.uk

2---------Know who you're dealing with: get the seller's phone number and postal address

3---------Be aware of terms and conditions: check payment and delivery details

4---------Keep records of what you order.

5---------EU Law protects you against fraudulent use of your payment card In

EU transactions: credit cards give you extra protection.

6---------Only give your payment card details over a secure connection, and never by

email: never disclose your PIN number to anyone, and never send it over the internet.

7---------You usually have at least 7 days to cancel an order and request a refund

from an EU retailer.

8---------Check your payment card statement carefully: you have at least 90 days

to report a suspect transaction.

9---------When you buy goods online from outside the EU:

·

you are an importer and may be liable to pay any Customs Duty and VAT;

·

err on the side of caution as it may be difficult to seek redress if problems arise

10--------If you have a problem, contact the seller then, if you need to, the payment

company, local Trading Standards Office and any 'trustmark' organisation

the seller is registered with.

Shopping online is new to the UK, to check you are using a secure payment site,
both Netscape Navigator and Internet Explorer use a safe connection called secure sockets layer (SSL).
SSL scrambles all the information that passes between your browser and a secure server with high-grade
encryption. Not all Web sites use SSL, but responsible commercial sites license expensive secure server
software from browser manufacturers to ensure the safety of commercial transactions.
How can you tell if you're connected to one of them? There are two major signs. First,
instead of seeing http:// at the beginning of the Web address,
you'll see https:// (the extra s stands for secure). Second, on Netscape Navigator, the key icon
at the bottom left of the screen will be bright yellow, intact, and on a dark blue background.
Internet Explorer uses a less obvious icon: a little padlock in the middle of the status bar at the bottom
of the screen.
Either of these icons means that only you and the Web site at which you're shopping can see your details

SSL does more than encrypt transactions. It also certifies the site you're dealing with.
A small group of independent certifying authorities, including RSA Data Security (wwwrsa.com)
and VeriSign (www.verisign.com), validates commercial sites with digital certificates.
Before your browser allows a secure server connection, it gets confirmation from the certifying
authority that the connection is kosher. To find details, click on Netscape's key. Or in Internet Explorer
right-click on the page and choose Properties. Pick the Security tab in the dialog box that pops up.
The browser will show you certification details such as when the certificate was issued, where the
company you're dealing with is based, and which certifying authority is vouchsafing the site.

So is online shopping truly as safe as mail-order or shopping direct? Well, you need to know whom
you're dealing with no matter what shopping medium you use. But as long as you're aware of the
potential dangers of giving out personal information online and take steps to check that the information
will be secure, it's not much different from going to the shop direct-except the prices are often better
and you never have to find a place to park.

Just think! Banks use the same procedure to move huge amounts of money every second of the day,
As long as use a secure connection to make your transaction all should be safe.

FOR MORE INFORMATION about online shopping
Visit the Trading standards online shopping advice section.
Visit the UK Government online shopping advice section.

SAFER ONLINE SHOPPING

LIST OF ORGANISATIONS WHO CAN HELP WITH
PROBLEMS SHOPPING ONLINE OR OFFLINE